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Animal Control

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1. Do you knock on owners doors to let them know they have an animal running at large?
2. Do you remove wild animals from my attic?
3. Does the City of Hoover have a leash law?
4. How do I file a complaint about a barking dog?
5. Is there a list of City of Hoover ordinances regarding animals?
6. What do I do if a neighbors pet continually uses the bathroom on my lawn?

Beautification Board

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1. Is it really bad to top trees?
2. My neighbors topped their Crapemyrtle. Should I top mine?
3. I noticed Hoover is a Tree City USA, Tree City. What's the scoop?

Cable TV

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1. Which cable television companies currently provide service in the City of Hoover?
2. What services can I get from the cable companies in Hoover?
3. How much does the cable company charge for cable services in Hoover?
4. I’m having trouble with my cable services - how can I get them resolved?
5. How can I contact the cable company to request service or assistance?
6. My cable company is not providing good service and is not responding to my service needs - can the City of Hoover do something about that?
7. Why does Hoover let the cable companies keep raising their rates?
8. What are franchise fees and why do I have to pay them?
9. What is a franchise agreement?
10. Who regulates the cable companies - does the City of Hoover?
11. Why can’t city officials get some cable competition in Hoover?
12. Why do city officials allow a cable monopoly to exist in Hoover?

City Clerk

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1. Where can I get a copy of an ordinance or resolution?
2. Which City Council Member represents my area of Hoover?

Events Planning

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1. How do I reserve Veterans Park on Valleydale for an event?
2. What are the fees to hold an event at Veterans Park on Valleydale?
3. Can we use volunteer staffing for police and EMS services?
4. How do I reserve the banquet room at the Hoover Metropolitan Stadium?
5. How do I find out if a date is available for an event at the Hoover Metropolitan Stadium banquet room?
6. What is the rental fee for the banquet room at the Hoover Metropolitan Stadium?
7. I am interested in hosting an event in Hoover, whom do I contact?
8. How do I request closing a street in the City of Hoover for an event run or walk?
9. Are there any current opportunities for vendors at upcoming events?

Garbage, Yard Debris & Recycling

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1. How do I establish garbage service for my new home?
2. Who do I call for limb, brush, large bulky items collection?
3. Will the garbage company pick up paint, paint cans, motor oil, pesticides and other hazardous waste?
4. Why was my trash or recycle bin not emptied?
5. Who do I contact to have a broken or missing garbage or recycle bin replaced?
6. Will my live Christmas tree be picked up at the curb?
7. How do I prepare my yard waste for collection?
8. How do I dispose of refrigerators, freezers, air conditioners and other appliances which have chlorofluorocardons (freon)?
9. Which holidays will the garbage and recycling not be collected?

Hoover Belles

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1. What are the qualifications for applying for Hoover Belles?
2. What are the responsibilities associated with being a Hoover Belle?
3. What is the Hoover Belle pledge?
4. When, and where, will applications be available?
5. How, and when, do I turn in my application?
6. How will the applicants be notified?

Human Resources

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1. How do I apply for employment with the City of Hoover?
2. Will the City of Hoover accept paper applications in addition to electronic applications?
3. What if I don't have access to a computer or need assistance?
4. What are the guidelines for completing an application?
5. Do I have to complete a new application for every vacancy in which I am interested?
6. Can I attach documents to my application?
7. What types of documents should I submit with my application?
8. Can I make a change to my application once I have completed it or do I have to complete a new one?
9. I have submitted my application. Now what?
10. What if I forget my user ID or password?
11. What about employment in education?
12. Why is Library Page posted continuously?
13. What if I am interested in a job that is not currently posted?

Main

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1. How can I stay informed of City Events?
2. Which City Council Member represents my area of Hoover?
3. How do I apply for employment with the City of Hoover?
4. How do I establish garbage service for my new home?
5. Where is the nearest dog park?
6. If I work and/or own a business in Hoover, do I qualify for membership to the Recreation Center?
7. How do I reserve Veterans Park on Valleydale for an event?

Mayor

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1. How do I schedule a meeting with Mayor Brocato?
2. How do I request the mayor for an appearance as a meeting, function, or special event?
3. How do I request a media interview with Mayor Brocato?
4. How do I submit a request for a proclamation or special document from Mayor Brocato?
5. How do I report a complaint or concern?

Moss Rock Preserve

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1. What are the park hours for Moss Rock Preserve?

Municipal Court

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1. Where are you located?
2. I would like to see court records. How do I gain access?
3. What is my case number? Is it the number on my ticket?
4. Why is my driver's license suspended?
5. Is there any way to keep a charge off my record?
6. How many years will the charge stay on my record?
7. I wish to just plead guilty and pay my fine. Will the court allow me to do this?
8. Do I need an attorney?
9. How do I get a court-appointed attorney?
10. How do I get a jury trial?
11. I was found guilty. How do I appeal?
12. Will I be going to jail if found guilty?
13. How do I get a record expunged?

Municipal Court - Accidents

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1. Can I pick up a copy of a police report or accident report at your court?

Municipal Court - Court Appearances

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1. The court date that I was given is inconvenient. Can I reschedule the court date?
2. My court date was changed without my permission. Why?
3. Do I have to come to court?
4. What if I do not appear on my court date?

Municipal Court - Impounded Property

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1. My vehicle was towed. How do I get it back?

Municipal Court - Paying Fines

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1. I need to find out the exact amount of my fine. How can I find this out?
2. What form of payment do you accept?
3. Do I have to pay in person?
4. Can I send someone else to pay a citation for me?
5. Why do I have to pay court costs if I do not go to court?
6. I received a ticket from another court. Can I pay it at Hoover Municipal Court?
7. How do I fight this charge?
8. After I go to court, will the judge give me additional time to pay?

Municipal Court - Traffic Citations

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1. I was charged with a traffic offense. Will this affect my insurance or cost me points on my driving record?
2. Is there anything I can do about my ticket instead of just pleading guilty and paying the fine?
3. I could not read my ticket, so I missed my court date. What do I do?
4. How do I apply for Driving School?
5. I previously plead guilty to a ticket. Is it too late for me to take driving school to have the ticket dismissed?
6. Why wasn't I offered driving school prior to pleading guilty?
7. I received a ticket for No Proof of Insurance, how much will that cost me?

Municipal Court - Warrants & Bonds

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1. I was notified that there is a warrant for my arrest. What do I need to do to take care of this?
2. What type of bond may I use?
3. How do I press charges?
4. I have changed my mind about prosecuting somebody and would like to drop the charges. How do I do this?
5. If I cannot drop the charges, what happens if I refuse to appear or if I change my story?
6. I posted a bond to get out of jail. My case is over now. Will I get that bond back?
7. I posted bond for someone and want to come off that bond. What can I do?

Park Maintenance

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1. How do I report field lights that are not working?
2. I noticed a safety issue at one of the parks. Who should I contact?

Parks & Recreation

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1. If I work and/or own a business in Hoover, do I qualify for membership to the Recreation Center?
2. Can I make monthly payments or charge my membership fees to the Recreation Center?
3. Where is the nearest dog park?
4. Where is the nearest walking trail?
5. How do I rent a facility?
6. Where do I sign up for youth sports?
7. Where do I sign up for adult sports?
8. Where do I get scores for local sports?
9. What are the hours or operation for the Hoover Recreation Center?
10. Is the pool open at the Hoover Recreation Center?
11. Is Spain Park Sports Complex open?
12. Is Shades Mountain Park open?

Parks & Recreation - Gym

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1. What is the age limit for the gym?
2. When is the best time to play basketball?
3. Is there a Senior Citizen basketball program?
4. When is a good time to bring younger children to the gym?
5. Is there a specific night to play volleyball?
6. What athletic programs are offered?
7. Do I need to bring my membership card with me to the gym?
8. How do I sign up to play cross court basketball on Monday and/or Wednesday?
9. Is there an age limit for the sign-up of basketball games?

Parks & Recreation - Nursery

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1. What is the age limit in the nursery?
2. Can my child bring a toy with them?
3. How important is it that I sign my child in?
4. While my child is in the nursery can I go outside to walk around the track or lake house?
5. If I am working with my child on potty training, what do you recommend they wear in the nursery?
6. What do I need to bring for my child while they are in the nursery?

Parks & Recreation - Pool

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1. How do I join the swim team?
2. How do I join the dive team?
3. What do I need to bring with me to water aerobics?
4. What is the temperature of the pool?
5. How old do you have to be to swim by yourself?
6. Are swim lessons available for adults?
7. When can I swim laps?
8. What level of swim lessons should my child be in?
9. Do you offer lifeguard classes?
10. When can I bring my family to swim?

Parks & Recreation - Swim Lessons

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1. What level should my child be in?
2. What is the student - teacher ratio?
3. What happens if I miss a lesson? Can I make it up?
4. How do I register?
5. What should I bring for lessons?
6. Can my child practice before or after his/her lesson?
7. Do I need to get in the water with my child?

Public Works

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1. Who do I contact to have limbs, brush, large bulky items collected?
2. How do I establish garbage service for my new home?
3. Why was my trash or recycle bin not emptied?
4. Who do I contact to have a broken or missing garbage or recycle bin replaced?
5. Will the garbage company pick up paint, paint cans, motor oil, pesticides and other hazardous waste?
6. Will my live Christmas tree be picked up the curb?
7. How do I report a pot hole or other road maintenance problems?
8. There is a problem with a clogged stormwater drain near my home. Who should I contact?
9. How do I prepare my yard waste for collection?

Purchasing & Bids

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1. How can I get information about City of Hoover Bids and RFP's ?
2. How do I receive Invitations to Bid and Requests For Proposals?

Revenue

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1. When do I need to get a City of Hoover business license?
2. What kind of licenses are there and how much would a license cost?
3. What are the deadlines or due dates for license renewals and taxes?
4. I have tax I collected on a sale or rental transaction in Hoover but do not have a tax or license account? How do I pay the tax?
5. What is the Jurisdiction Account (JDA) number referred on the Alabama Dept. of Revenue's website in regards to paying sales and other local taxes online? If I don't have a JDA, how do I get one?
6. What are the procedures for obtaining a liquor license?

Roadway Services

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1. How do I report a street light that is not working?
2. Who do I call to have a new sign installed in my neighborhood or perform maintenance on an existing sign?
3. Who do I call to report potholes or other road maintenance issues?

Senior Center

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1. Do I have to be a resident of Hoover to become a member of the Hoover Senior Center?
2. Do you have transportation services for seniors in the area?
3. Do you provide transportation services to your facility?
4. Do you serve meals at your facility and if so, who is eligible?
5. Are you open on weekends?
6. Is the facility available to rent?
7. Do you have any volunteer opportunities?
8. If I am a member, am I allowed to bring a guest(s) with me to the facility or any of the functions?

Stormwater Sewer

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1. There is a problem with a clogged stormwater drain near my home. Who should I contact?

Street Light and Traffic Signal Maintenance

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1. Who do I contact to report a street light out in my neighborhood?

Urban Forestry

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1. I am a Hoover resident and/or business owner and have questions about the trees on my property. Who should I call?
2. Is it really bad to 'top' trees?
3. Who should I hire to plant, maintain, and/or remove trees at my home or business?
4. What's the big deal about trees?
5. My neighbors topped their Crapemyrtle. Should I top mine?
6. I noticed Hoover is a Tree City USA, Tree City. What does this mean?

Water & Sanitary Sewer

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1. What should I do if I experience or witness a sanitary sewer back-up or problem?
2. Where do I report meter readings for my second water meter?

Zoning and Subdivision

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1. How do I apply for an ABC License for a business in Hoover?
2. How do I apply for rezoning, conditional use, preliminary and final map approval?