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In support of the City’s day-to-day technology and telecommunication needs, the IT/Support Services Department manages and supports the following: - Technology/User Services/Support
- PC/Printer Repairs, Maintenance, Hardware and Software Support (24X365)
- Over 450 Networked PC’s (including approx. 175 laptops/mobile data terminals
- Support Desktop Applications: Word Processing, Spreadsheet, Presentation, Software (Microsoft Office)
- Scanners and Document Imaging Systems
- Network Computer Services
- Design, Troubleshoot, Repair, Maintain Network Systems and Devices (24X365)
- Over 600 Network Users
- Fiber-Optic "Campus" Network, Wide Area Network, and Local Area Networks
- Support E-Mail, Internet Access, File-Sharing, and Workgroup Applications
- Firewall, Virus Protection, Spam Filtering, Network Monitoring
- System Operations and Support
- Computer Operations and Operating System Support (24X365)
- System Security, VPN, Remote Access
- Disaster Recovery, Data Back-up/Recovery, Hi-Availability, Business Continuity
- Enterprise Data Center Operations
- Support Windows-based Application Servers and Database Servers
- Support “Mid-Range” Computers (IBM i-Series ) and Enterprise Applications
- Telecommunication Services
- Local/Wireline Telephone Services
- Voice over IP Phone System
- Unified Messaging
- Centralized Fax Server
- Automated Attendant and Automated Call Distribution
- Support Telephony System Users (24x365)
- 700+ Users
- 1200+ Phone Numbers
- 580+ Handsets
- Wireless Telecom Services
- 330 Cellular Phones
- Blackberry Enterprise Server with 60+ Blackberry Devices/Users
- 150+ Wireless Data Communication Cards/Users
- Long-Distance Telephone Services
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